top of page

Centre d'aide TechnikParts

  • Do you have a price guarantee?
    We strive to always offer attractive, competitive prices. Should you nevertheless find an identical item from another supplier at a lower price, please contact us. We will be happy to check whether we can offer you a comparable price.
  • How long does delivery take?
    The delivery time for stock items is usually 2-4 days. Please note, however, that in rare cases there may be an unexpected sale before your order is placed. This means that the product could be out of stock due to high demand or other unforeseeable circumstances. In such a case, you might have to wait a little longer for your order while we try to backorder the product or find an alternative solution. However, we do our best to avoid such situations and give you an accurate delivery time.
  • How do I find the right size rubber tracks for my machine?
    To determine the correct size of rubber tracks for your machine, please measure the width and spacing of the links of the actual rubber tracks. This measurement is usually given in millimeters. Compare the measured width with the information in the product descriptions to find the right size. If you are unsure, contact our customer service and provide the make and model of your machine so we can help you choose.
  • What lubricants are recommended?
    We recommend high-quality lubricants that have been specially developed for use in construction machinery. Products such as chain oils or grease are good for lubrication. Please follow the manufacturer's recommendations for your machine and consult the operating instructions if necessary.
  • Do you offer a guarantee on the purchased items?
    Yes, we offer a guarantee on our items. The exact guarantee conditions may vary depending on the product. Please note the product description and the warranty documents supplied.
  • Are the prices shown including VAT?
    No, all prices on our website are exclusive of VAT, the mandatory tax is calculated and shown on the invoice in the shopping cart.
  • Do you offer customer support?
    Yes, we offer customer support via email. If you have any questions, problems or concerns, you can always contact our customer service. We endeavor to answer you as soon as possible and to help you further, please understand that the response times may be longer in the high season.
  • What sizes of rubber tracks do you offer?
    We offer different sizes of rubber tracks to fit a variety of machine types. The exact available sizes can be found in the product descriptions or you can ask our customer service.
  • Is there a minimum order quantity?
    No, there is no minimum order quantity. You can order individual items or any number of items. Please note the shipping costs incurred for delivery.
  • Do you offer international shipping?
    No, we currently only deliver to Switzerland.
  • What payment methods are accepted?
    We accept the common payment method TWINT and prepayment by bank transfer. You select both during the ordering process in the shopping cart.
  • Can I return items if they are defective?
    Yes, you can return items within 14 days of receipt as long as they are in unused condition. Please contact our customer service for more information on the return procedure.
  • Do you offer volume discounts?
    Yes, we can offer individual discounts for larger order quantities or business customers. Contact our customer service via email. Please let us know what you need, the planned quantity, the desired quantities and the expected turnover. Our team is at your disposal and will provide you with an individual offer.
  • Which machine types are compatible with the rubber tracks?
    Our rubber tracks are suitable for a variety of machine types including excavators, tracked loaders, skid steer loaders and other construction equipment. We have stored the most common models in the product descriptions. You can also search or filter by machine type. Note, however, that there may be specific sizing requirements. Therefore, always check the compatibility in the product descriptions or contact our customer service for more information.
bottom of page